Our Verizon non-Fios DSL has stopped working again, and that’s the earliest someone will even look at it. This happens repeatedly. Sometimes the internet works but the phone does not. Sometimes the phone works but the internet does not. Sometimes neither works. Verizon used to claim that the problem was in my house, and refuse to fix it for weeks. But now I pay for inside wire maintenance, so at least the firm admits the problem is not in my house right away. That, in reality, is what I am paying for.
If Verizon is not going to install Fios in much of NYC, as promised, perhaps at the very least the Public Service Commission could make the firm replace its existing copper system so it works. A friend is a principal at a school that loses phone service when it rains. A nearby bank has to shut down when it rains, because it loses electronic contact with the home office and ATM networks. As I told the nice woman from India, I’ll bet she has a first class telecommunications system where she is. But I have something she doesn’t. A telecommunications system installed by Alexander Graham Bell himself. On the other hand, if Verizon is going to have to send people out to work on the line anyway, why not just replace it with fiber-optics?
(This post will not be going up on Room Eight, because the link I need to post there is on my home computer only.)